Privacy Policy

1. Introduction

CloudBerry Route Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudberryroute.com or use our digital archiving services.

This policy complies with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Company information (business name, industry, size)
• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, click-through rates)
• Communication records (emails, support tickets, meeting notes)

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Browser and device information
• IP address and location data
• Website usage patterns
• Referral sources

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our digital archiving services
• Communication: To respond to inquiries, provide customer support, and send service-related communications
• Marketing: To send newsletters, promotional materials, and relevant business information (with your consent)
• Analytics: To understand website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• 256-bit SSL encryption for data transmission
• Regular security assessments and penetration testing
• Access controls and employee training on data protection
• Secure data centers with physical access controls
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Customer data: Retained for the duration of the service relationship plus 7 years
• Marketing data: Retained until you opt out or withdraw consent
• Website analytics: Retained for 26 months
• Support communications: Retained for 3 years

7. Your Rights

Under Singapore's PDPA and other applicable laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for data processing (where applicable)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party analytics and advertising cookies

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Singapore government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "last updated" date
• Sending email notifications for significant changes

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal information in accordance with this policy, you may file a complaint with:

• Our Data Protection Officer at [email protected]
• Singapore's Personal Data Protection Commission (PDPC)